Shipping

What is the shipping time? 
2-7 Days. We aim to dispatch all orders from our warehouse within 24 hours, but please allow up to 2 business days during peak periods.  * Shipping time excludes clearance/customs delays (if applicable)

 

Can I track my order?
Yes, we will send you a delivery tracking within 24 to 48 hours. If you place an order on Friday, you may receive the delivery tracking number on the following Monday or Tuesday.  

 

Can I change my order?
Yes, you can change your order within 6 hours.  We will do everything we can to help you make changes to the order, but we cannot guarantee after 6 hours have passed as your order is being processed for shipment at the fulfilment center. 

 

What happens if my product is lost, stolen, or damaged upon arrival?:

Handology is proud to partner with Route, the leader in package protection and tracking solutions. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim and receive a replacement or be fully reimbursed. We are excited to offer this service to you.

*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.

 

PUBLIC NOTICE

To all our valued customers,

We're currently receiving an above-average volume of orders and inquiries due to increasing product demand. However, with the current situation we have, our supply chain and third-party logistic providers are highly affected as well. Please be aware that delays in response and deliveries are inevitable at this time. We try our best to deliver the best service as much as we can to accommodate everyone. Rest assured, our teams are working hard to produce and ship the top-quality Handology line of products to you, our customers around the world, as quickly as we possibly can. Your patience is greatly appreciated. 

We're here to offer you support in these uncertain times. So, if there's anything we can help you with or need assistance with, feel free to reach out to us by filling out the form below or send us a message at support@handology.co. We hope that our products offer you some comfort and support as we take on this challenge together.

Stay safe and stay healthy everyone! 🤍